Reviewed By: André Spiteri
Even though it’s the new kid on the block, Total VPN boasts excellent security, fast speeds and a great set of features. And while the free tier does have its limitations, you’ll still get the full monty when it comes to security and top notch customer support. This makes it a great choice if you’re concerned about your online security but your internet usage is too light to justify paying for a VPN.
Total VPN comes with a comprehensive set of features.
It supports a wide range of security protocols - OpenVPN, PPTP, Cisco IPSec and IKEv2 - and has a no monitoring policy.
It’s also built to work automatically right out of the box with minimum tweaking.
There’s a surprising number of supported platforms, including Xbox, PS3, Apple TV, Amazon Fire and, quite uniquely, BlackBerry. If you can’t find a dedicated app for your device, you can install the VPN manually by following the instructions on the website’s knowledgebase. However, while the instructions are very easy to understand, some tweaks may be a bit too advanced.
Total VPN also has a number of unique additional features. These include a ‘supercharged’ server add on which gives you exclusive access to ultra-fast servers and automatic encryption on public access WiFi.
Unfortunately, on the downside, Total VPN’s no monitoring policy is somewhat misleading. While the website asserts that your activity won’t be monitored (which is as it should be), Total VPN does keep some logs.
Quite expectedly, Total VPN’s free tier, while reliable, is not particularly fast.
The paid tier, however, boasts excellent performance. Besides guaranteed 99.99% server uptime, there are absolutely no bandwidth, speed or data transfer caps.
In addition Total VPN also offers a ‘supercharged’ server add-on, which gives exclusive access to special servers. Because access to these servers is limited, they have more free bandwidth and are much faster.
Total VPN has a wider selection of security protocols than some of the other VPN services we tested, which means you can use it on a wider range of devices.
That said, with a mere 30 server locations, your geo-unblocking options will be quite limited. It’s also not possible to get a dedicated IP address.
Total VPN’s customer support is excellent, and comes in the form of an extensive knowledge base, email support tickets and a live chat that’s available 24 hours a day.
The knowledge base is well laid out and easy to navigate. It also comes with very large, annotated picture guides, which is a nice touch.
The live chat is easily accessible and, once you key in your name and click ‘submit’, gets you an almost instant reply.
Unlike most other VPN services, Total VPN has a free lifetime tier.
Even better, you don’t need to sign up to get started. Just download the app and you’re good to go.
Unfortunately, but quite understandably, the free version is rather limited. You’ll only have access to servers in 3 locations; and you can only connect one device at a time. More significantly, bandwidth will be limited to 2 Mbps and you’ll also have limited data transfers.
To be fair, this is more than enough for emailing and browsing. Anything more bandwidth intensive will be a challenge though.
Of course, Total VPN also has a paid tier with all the bells and whistles, aptly called Total Premium.
At $6.95 a month it’s neither the cheapest nor the most expensive VPN service we reviewed. Given the low number of server locations, however, it’s not exactly the best value out there. There’s also no discount if you pay for more than a month up front, which is a pity.
Despite being somewhat lacking in the flexibility department, Total VPN is definitely off to a great start, largely thanks to its excellent security features and first class customer support. And if you’re a light internet user, their free tier is one of the better quality options available on the market.
Last Updated: March 2016