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Surfshark Review

8.7
very good
Top10.com Staff

In a Nutshell

While Surfshark.com is still relatively new on the market, the service has already made a name for itself. However, since it is still new, the service is a work in progress and needs further upgrades, such as its availability for Windows client, which is still in the beta phase of testing.

pros

  • High speeds across over 500 servers in 50 countries
  • Strong data-protection
  • Can be used on unlimited devices

cons

  • Availability for Windows clients still in beta phase
  • 1-month subscription is costly

SurfShark SurfShark Visit Site

Best for: Multiple devices and all levels of VPN

Location: 60 countries,  1,000+ servers

Logging: No logging policy

Number of devices: Unlimited

Operating systems: iOS, Android, Mac, Chrome, Firefox, Linux, Windows

Browser extensions: Chrome, Firefox

Privacy

Based in the British Virgin Islands, Surfshark has a very strong privacy policy. Because of where the company is based, it is not impacted by data-retention laws, therefore, it is easily able keep its commitment to not store logs of users’ browsing history. In terms of security, Surfshark matches the best VPNs on the market. The service does not compromise on speed by using a combination of the IKEv2 security protocol and AES-256-GCM encryption. Surfshark utilizes Hacklack (data leak alert system) and BlindSearch (private search tool) to increase the privacy of its users.

A huge advantage that this VPN provider offers is that iOS users will not have problems with their battery life even while retaining all its security features. Other VPNs are struggling to keep up smartphone battery life while still providing high levels of security.

Features

Whichever package you choose, the features on Surfshark remain the same. The only difference between the 3 packages is the price. Here is the list of features for Surfshark VPN:

  • The VPN has over 500 servers spread across 50 countries
  • You can add unlimited devices without speed or security being compromised
  • The service has MultiHop, which uses a double VPN chain to hide online activity
  • Surfshark has a kill switch that will automatically switch off your VPN connection if it is compromised
  • It has CleanWeb, which ensures that all malware, trackers and ads are blocked
  • Your online activity cannot be monitored with IP masking
  • Your data cannot be stolen or misused thanks to strong data encryption
  • The VPN also has a strict no-logging policy. This means that your data is not saved and so will not be used by corporations or governments
  • Even if you are using public WiFi, you will still have complete privacy
  • You are also protected from DNS leaks with Surfshark
  • To increase privacy, Surfshark allows you to use TOR along with their service
  • New free product - TrustDNS app has just been launched with a purpose to provide the basic layer of privacy for everyone.
  • Localisation to 8 languages (English, French, German, Italian, Spanish, Chinese, Arabic, Japanese)
  • Reverse split-tunneling feature (revers Whitelister): choose only specific apps or websites to use VPN
  • New Static IP feature which is currently available on Windows and Android and will added to other apps
  • Surfshark now supports the new Shadosocks protocol (Windows and Android) - very few VPNs support it

The Speed Test

Surfshark offers its users ultra-fast speed. When we tested this claim, we found it to be largely true. Without using a VPN, the base speed was about 60 Mbps.

Internet speed using Surfshark for various locations was:

When the VPN was set to a server in Italy:



  • For its European server, the average speed was between 45 to 50 Mbps
  • Servers in the United States gave lower speeds of between 20 to 25 Mbps
  • Speeds were between 10 and 20 Mbps in Australia and New Zealand

These are still excellent speeds compared to other VPNs. However, the service is still new, so it remains to be seen whether the company is able to maintain these levels of speed as its user base grows.

Client Setup 

The client setup is so simple, even a person using VPN for the first time won’t have trouble with it. It is laid out so cleanly and logically, that navigating between various areas of the platform is easy. Surfshark has also ensured that the look of the client interface remains the same no matter what kind of device or platforms you are using.

All you need to do is download the application to your browser or device and follow the simple prompts.

Apps

The Surfshark app is compatible with multiple platforms such as Windows (still in beta), MacOS, iOS, FireTV, Android and browser extension for Chrome and Firefox. There is a new versatile design inall Surfshark apps, including teh Chrome and Firefox extensions.

Because Surfshark for Windows is still in beta, it is still a question mark as to how well it will perform in the future.

Customer Support

Surfshark’s customer service is outstanding. The service levels are apparent from the moment you enter the company’s website. You have a team available 24/7 on live chat and email.

Support for any problems you may face is also prompt. You usually get a resolution within a few hours.

Additionally, Surfshark is working on creating a knowledge base on its website.

However, with only 35 articles in the FAQ and other categories, it is not yet a big library.

Ease of Use

Surfshark is one of the easiest VPNs to use. The home screen is simple with one button that is used to connect to and disconnect from the server. If you want to see the settings on your VPN, just click the gear-shaped icon on the top right of the

screen. There is quite a long list of features that can help you optimize your VPN experience.

SurfShark SurfShark Visit Site

FAQs

The FAQs section has a lot of useful information. Some of the most commonly asked questions are:

Q: What speed can I expect with Surfshark’s VPN? Are there any bandwidth limitations?

A: Surfshark does not set limits on speed, bandwidth or data. However, if you experience slow speeds or have any performance issues, you can try the following: 

  • Try a different country servers
  • Reboot your computer or mobile devices 
  • Reboot your router/modem
  • If you are using WiFi, switch to a wired internet connection
  • Ensure that the latest accessible device drivers are running on your device
  • Try disabling the firewall or remove any unnecessary rules
  • Close any application for data transfer running in the background

If you continue to experience problems with speed or performance, contact the customer success team.

Q: How can I confirm my connection was successful?

A: When you connect to one of Surfshark's servers, check your connectivity status on ipleak.net and confirm that you are seeing our IP address and not your own. This means your real IP address is hidden and there are no DNS leaks.  

Q: How do I set up a VPN on my Smart TV or console?

A: Unfortunately, Smart TV, Apple TV, Chromecast, Roku and other video game consoles do not support integrated VPN functionality. However, you can enjoy the benefits of Surfshark by setting up your router with a VPN or sharing the VPN straight from your computer.

Bottom Line

Surfshark is a VPN that works really well with the basics. You get to surf at super-fast speeds with complete safety provided by multiple layers of encryption and security. You will also get the best value for money if you opt for the 2-year subscription.

Our editorial staff is comprised of writers who are passionate about the world of online consumer services. We specialize in simplifying the process of choosing the right VPN for your needs.

SurfShark customer reviews

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Top Reviews

Ease of use

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Value for money

Service quality

5 months ago

I just bought it and haven't used it yet. I plan to use while vacationing abroad and working for added security and is website access.

6 months ago

Surfshark is a great tool to protect your online browsing. I didn't use it enough to justify continuing since covid has stopped my traveling.

6 months ago

Super easy to use and helps me feel protected online. I'm not at risk of getting hacked or having any information stolen. I enjoy it a lot.

6 months ago

I can easily find the location I want to connect to and start the connection.

6 months ago

It works well and they even sent email in the beginning asking if I needed any assistance setting everything up. It also works without slowing my internet speed too much.

6 months ago

This product is very effective in protecting our systems from unauthorized outsiders.

7 months ago

Surfshark is the stuff to use. They will protect your privacy online and that is important.

7 months ago

It does what it is supposed to be doing as far as I can tell and no issues with using it at all right now and that is all I want to say.

7 months ago

It is easy to use and it loads quickly. It was easy to acquire also. There have been no issues using it and it has many server locations.

7 months ago

I use Surfshark every day! It's a very good VPN, with fast loading speeds and easy user interface. I found it through a YouTube sponsor, and I've used it ever since.

7 months ago

I like Surf Shark because of the low price and good quality. My computer feels safer.

a year ago

They provided fast, safe, and reliable connection. Avoid cyper security issue

a year ago

It was very easy and fun to work with. It gave me great access to a VPN. Love it.

a year ago

Good service helps you out with what you need and have good manners and good staff

a year ago

It's affordable, efficient, easy to understand, appealing and very reliable.

a year ago

I want my VPN to go unnoticeable by me when in use. I his one does a pretty good job of letting me do what I want with that added layer of security. It gives me peace of mind and allows me to feel just that much safer. Overall, it does its job without causing me problems and that's all I can ask for.

a year ago

Surfshark is very effective and super easy to use. I was very impressed by the fact that it is accessible to just about anyone.

a year ago

Surfshark is a reliable VPN service that I, my family and my employees use on a daily basis. Data protection is key for us and with Surfshark, I might say that we are currently satisfied. Customer service however could be improved, hence the 4 star ratings.

2 years ago

It is an innovative, credible, and trustworthy company that I can depend on to get the job done

2 years ago

I like how safe I feel using this vpn more then any other I've tried. I get to choose what country I want to connect and I like that it does not crash.

72 reviews