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Norton Secure VPN Review

9.2
excellent
Top10.com Staff

In a Nutshell

Norton Secure VPN, formerly known as Norton WiFi Privacy, is a VPN service that can be purchased separately from Norton’s antivirus and internet security products. It is available for Windows and Mac on the desktop and Android and iOS for mobile devices.

pros

  • No-log provider. No personally identifiable records kept
  • Uses OpenVPN—so can manually configure on routers etc.
  • Backed by a 60 day money back guarantee.

cons

  • Only one connection protocol offered
  • Relatively small pool of connection server

Norton Secure VPN Norton Secure VPN Visit Site

Norton Secure VPN At A Glance

Best for: Easy-to-use VPN

Price: 1 device for $19.99/year ($5 off). A 10-device plan costs $49.99/year ($5 off)

Location: 29 countries (specializes in the US and UK)

Logging: does not keep personally identifiable connection logs of user activity (law enforcement agencies could force the company to turn over user logs)

Number of devices: 1-10

Operative systems: Windows, Mac, Android, and iOS.

Browser extensions: None required

Privacy

Norton is a no-logs VPN provider. This means that it does not “log” any information transmitted through its network, including personal details, what websites users access, and other details that could give away users’ personal identities. This is an important value-add given that many VPN users connect to the services in order to enhance their online privacy. 

Additionally, the company has written a useful plain English help resource which explains exactly what it means by calling itself “zero logs.” However, Norton’s corporate headquarters are located in the United States. Compared to the favored headquarters of other VPN providers, such as Panama and Malta, the United States does not have a lax regulatory framework. Additionally, the US is a signatory to a number of international Signals Intelligence (SIGINT) treaties and frameworks, including the ECHELON program, also known as the Five Eyes. This means that although the company does not itself collect user information, traffic passing through its VPN servers could be intercepted by intelligence agencies and law enforcement.

The service uses the same encryption methodology (AES-256) employed by leading banks and government institutions. 

Features

Norton Secure VPN is a basic 29 country VPN provider that works on the OpenVPN protocol. Up to 10 devices are supported on Windows, iOS, Mac, and Android.

The VPN doesn’t have many features besides a dashboard-style connection screen which lets users select the connecting server. There’s no ability to change the connection protocol (the only one offered is VPN) or configure additional features such as an automatic kill switch. The app versions add one additional feature: the ability to automatically block access when an unsecure network is connected to (one without a password).

The Speed Test

One of the knocks against using a VPN is that they can slow down your speed when online. This doesn’t have to be a night and day sort of thing, but it can be significant. Here’s what we found using the site speedtest.net:

Without a VPN:



With VPN set to a server in the United States:



We found that our download speed was actually faster when using the US-based VPN, but that the upload speed was far slower. In general, you can get better results when using a server that is closer to your actual location. 

Pricing and Deals

According to Norton Secure VPN’s current pricing, the solution is available for:

Device
1
5
10
Price (Yearly)
$19.99 ($5 off)
$29.99 ($10 off)
$49.99 ($5 off) 

Secure VPN is also available as part of Norton’s package options. The Norton 360 Deluxe package, for example, includes Secure VPN for up to 5 devices plus antivirus software, 50GB of cloud storage, and dark web monitoring by Lifelock for $49.99/year (just $10 more than the 5-device VPN plan).

Client Setup

Setting up Norton Secure VPN, on both desktop and mobile devices, is quick and easy. The VPN doesn’t require that users install any browser extensions, so downloading and installing the executable files is all that needs to be done. For both Android and iOS, the products are available for download through Google Play and the Apple App Store.

Apps

Norton Secure VPN is available for Android and iOS. So Android, iPhone, and iPad fans can all access the service. The mobile apps use the same servers as the desktop version but add one additional feature: the ability to automatically block unsecure connections (those made to WiFi access points that do not have a connection password).

How Does Norton Secure VPN Compare?

Compared to ExpressVPN and NordVPN, Norton Secure VPN operates a smaller network.


Norton Secure VPN
ExpressVPN
NordVPN
Price
$49.99 (reduced form $49.99)
$99.84 (reduced from $155.40)
$83.88 (reduced from $143.40)
Number of devices
10 devices for 1 year
1 year. 3 devices can be connected simultaneously.
1 year. 4 devices can be connected at once.
Number of servers
29 in 29 countries
More than 3,000 servers in 94 countries.
Over 5,000 servers in more than 60 countries worldwide.
Best for
Those looking for a simple VPN product with an easy user functionality
Those looking for a powerful, industry-leading tool with plenty of protocols and top support
Those looking for the widest possible connection network

Customer Support

Norton is well-known for its support resources and offers plenty of support to Secure VPN customers.

The company offers a help section on its website with a “Top FAQ” listing. Additionally, the Norton Forum, also called Norton Community, lets users help one another out to answer common queries—although the company itself often offers advice and posts announcements.

Finally, Norton offers live chat support, 24/7 phone support, and even interacts with customers over popular social media channels Facebook and Twitter.

Ease of Use

Norton Secure VPN is an extremely simple product to use. Because there’s no browser extensions to install, all users have to do is download the installation file directly from the website. Both mobile apps are available in Android and iOS’s official app stores. Norton Secure VPN is designed to be a simple VPN service to use for users with basic usage requirements. For that reason, all users have to do is click their preferred connection location on the dashboard in order to initiate a connection through one of the company’s servers in 29 countries worldwide. 

Norton Secure VPN Norton Secure VPN Visit Site

FAQs?

Do I have to purchase a Norton antivirus or internet security product in addition to the VPN?

No, Norton Secure VPN is available as a standalone VPN service and can be purchased separately.  

What type of connection protocol does Norton Secure VPN use?

Norton Secure VPN only offers the OpenVPN protocol.

Bottom Line

Norton VPN is a good choice for users that need a quick and easy VPN service. Installing the service is not challenging and, although it lacks more advanced features such as multiple protocol support and a kill switch, it is an adequate choice for users looking for a simple VPN service. Its major negative is the small VPN network it operates, which currently consists of only 29 countries. On the plus side, its support resources are some of the best in the industry and users will be spoiled for choice if anything goes wrong during their usage period. 

Our editorial staff is comprised of writers who are passionate about the world of online consumer services. We specialize in simplifying the process of choosing the right VPN for your needs.

Norton Secure VPN customer reviews

Based on 68 reviews

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Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

4 months ago

The software is easy to use. Safe for devices. Provides complete security all the time.

5 months ago

This service is great. Allows me to browse privately and feel secure when online. It is a bit expensive but I'll pay more for security.

5 months ago

We use Norton Pulse and have never had connectivity issues. We have 2 servers, 1 in Austin and 1 in LA. Have never had any issues with anything. Great service.

5 months ago

Always functions. VPN's are all about the same. Works well and protects me at open hotspots.

5 months ago

This is a good product. It's got good value for service and money. It's super easy to use too.

5 months ago

Also a good service to have. We have this at work and It's been a lifesaver on more than one occasion when we were in unfamiliar territory.

6 months ago

The VPN service comes with my antivirus software and it is very fast and meets all of my needs.

6 months ago

I approve of the brand. I was pleased with the service I was provided. I did not dislike anything about Norton.

7 months ago

I use this for work as a way to login remotely. I never have issues with the program working.

2 years ago

So easy to set up, just download and go. I have had no issues at all since setting it up. Made being online less stressful.

2 years ago

I gave it the rating of perfect because I've never had an issue with it nor have I ever had anything go wrong the service slows me to go some ad blockers and lets be get into other vpn stations across the world so that I can access Netflix

2 years ago

I just started to use vpn and i chose it by online reviews. I like it because it is easy to use and it is good that i can choose a city I want to use

2 years ago

Good for the price and the money compared to what others have out there and it is worth it to get the good results

2 years ago

I like how norton vpn is, i like the speed, security, and ease of use. It make my life so easier.

2 years ago

Norton is established and highly recommended and competent. I have used Norton for mobile phone and PC applications.

2 years ago

Norton is a very good thing that you have. It was just going so well that was good. I liked everything about it, thanks so much.

2 years ago

Norton sucks all there service is trash and I don't want it to get 50 cents a month and I have

2 years ago

Because they are monitoring in real time so as soon as something happens they are on it plus it is not expensive for the basic services

2 years ago

I use this everyday to stay safe. It also helps a lot with internet speeds and is affordable

2 years ago

This was a VPN that I saw alot of youtubers promoting, so it got my interest. It turns out that for a very low price, I get great service and a product that I will be using as a staple from now on.

68 reviews