OneVPN Review

Executive summary

OneVPN has great customer service and a high degree of customizability, making it ideal if you’re looking for a lot of control over your VPN.

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OneVPN Highlights

  • Buy a 1-year subscription, get 3 years free
  • Live support, 24/7
  • 7-day money-back guarantee

Pros

  • Unlimited bandwidth
  • No logging
  • Free anti-malware and NAT firewall
  • Web TV feature designed for the ultimate streaming experience

Cons

  • Servers in only 20 countries
  • Requires a lot of manual tweaking

Speed and Reliability

OneVPN claims to be the “Fastest VPN of the universe”. While this is a bit of an exaggeration, we did find the service to be reasonably fast and reliable.

Of course, due to the relatively low number of servers, users in certain locations may expect some slight performance issues, at least at peak times.

With that being said, the service comes with unlimited bandwidth and no speed throttling. In addition, it also includes a unique feature - called speed booster - designed to eliminate buffering during streaming sessions. For this to work, though, you’ll need to manually tweak your VPN in accordance with the optimum settings set out on the website’s knowledge-base.

OneVPN HomePage

Features

OneVPN supports a broad range of security protocols, including PPTP (Point-To-Point Tunneling Protocol), L2TP (Level 2 Tunneling Protocol) and OpenVPN. The connection is secured with 256-bit encryption; and the service comes with a firm no logging policy.

You’ll also get an array of advanced features, including a NAT (Network Address Translation) Firewall, anti-malware software, an ad blocker and a kill switch that drops your internet connection if the VPN fails to secure your connection.

A particularly interesting feature is the Web TV, which was built by OneVPN specifically for an unparalleled streaming experience.

Unfortunately, the main issue with OneVPN is that it doesn’t work right out of the box. While setting up many other VPNs is simply a question of downloading an app, OneVPN needs to be manually configured on the vast majority of platforms (there is an app for Windows, but it’s currently still in beta version, i.e. under development). This may make using OneVPN a daunting task, especially for VPN newbies, the impatient and those who aren’t particularly knowledgeable about VPNs.

On the other hand, if you like total control of your Internet experience, OneVPN is ideal.

Flexibility

OneVPN works with Windows, Mac, Android and Linux, but not on Windows Phone. You can also configure it on a wide selection of devices, including Apple TV, Roku, Boxee, and Playstation.

You can connect up to three devices simultaneously. This is a reasonable number. Although other VPN services we reviewed allow up to five simultaneous connections. Of course, you can always bypass this restriction by installing OneVPN on your router.

On the downside, OneVPN has servers in only 20 locations, which is very low. It also does not offer a dedicated IP feature.

With that being said, while OneVPN doesn’t excel at flexibility, it offers a reasonable level of it; and certainly more than some other VPNs we’ve reviewed.

Customer Support

While it’s certainly not the most comprehensive knowledge-base we’ve seen, the support section on OneVPN’s website does a great job of explaining the basics, i.e. setting up on various platforms and basic troubleshooting procedures.

The knowledge-base also has video tutorials (again, these are limited to setting up) and a section on optimum settings, which is a nice touch. We found these quite easy to follow, albeit a bit on the dry side.

OneVPN is one of the few VPN services we reviewed to offer live customer support 24 hours a day, seven days a week, via a live chat. The process of getting in touch with a customer representative was fairly easy and we didn’t have to wait too long to get connected.

OpenVPN Support

Value for Money

At $7.99 a month, OneVPN’s monthly membership price is neither the cheapest nor the most expensive around.

When it comes to longer-term subscriptions, however, OneVPN truly becomes hard to beat. A six-month subscription brings the price down to $4.99 a month, making it one of the cheapest VPNs we’ve reviewed.

The real show-stopper, though, is a year-long subscription, which brings the price down to a ridiculous $1 a month. What’s more, you’ll get 3 years of VPN completely free of charge when you pay for a year upfront, plus a 7-day money-back guarantee. That’s simply unbeatable value.

Conclusion

With an array of interesting and unique features, live customer support 24/7 and support for a wide range of devices, OneVPN is off to a great start. However, the fact that it needs to be manually installed and configured may be off-putting to newbies and the less technically-minded.

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